Runbook is not getting triggered and also when I try to open orchestrator web console I see the below error
So, I went with the basic troubleshooting steps
- Checking if the orchestrator service account is not locked out
- Cross checked, that account has all the access, it is admin on the server and also the same account has been used during setup and configuration
All looks fine except in event viewer I find an error which says access denied for orchestrator account when a runbook is getting triggered.
Went and checked all the possible things including IIS and network settings, and ultimately understood it is happening as Orchestrator web service is broken and as a result web service is not calling the runbooks.
Reinstall Orchestrator web service only and everything will work as expected.