System Center and Devops

In this blog, I will share with you on how devops approach is followed and maintained while using system center suite of products.

Before going into details let’s talk about devops first.

The definition – DevOps (development and operations) is an enterprise software development phrase used to mean a type of agile relationship between development and IT operations. The goal of DevOps is to change and improve the relationship by advocating better communication and collaboration between these two business units.

Ref: http://www.webopedia.com/TERM/D/devops_development_operations.html

Now in today’s fast changing enterprise world all business leaders ultimate goal is to be more collaborative and inter connected across various business functions and to do that you need an IT team and technology that enables you.

In market, there are various tools and suite of products that come to help enterprises. However, Microsoft suite of products system center suite is a winner in many areas.

In Devops approach from SME to large enterprise we follow the below approach

System Center DevOps Model

 

Monitor:

Starting with monitoring your entire Infrastructure SCOM (system center operations manager) is a great tool. Why you ask, as OOTB it has all management packs to monitor your entire Microsoft technological solutions and you have plenty of third party solution and adapters that makes it easier to integrate with other technologies or solutions.

Service:

Now when it comes to IT service management, you can rely on SCSM (system center service manager)

It is a great tool to manage all your incidents, service requests, change, problems. Off course you can use it for release and business relationship management but those features are not that great. If you combine it with other solutions then it is wonderful ITSM product.

Manage:

Now for managing your infrastructure you have SCCM (system center configuration manager) OOTB tool can manage all windows software including OS for desktop, laptops, servers and with other third-party solution you can extend its functionality for managing and patching other third-party software’s.

Automation:

Now for a successful devops you need to automate and combine all these functions. This is where SCORC (System Center Orchestrator) along with PowerShell comes in handy. You can automate almost any anything across your infrastructure.

Example Scenarios:

SCOM detects that one of your critical web services is down -> It then automatically create an incident and assigns it to L1 Wintel team. -> Wintel engineer validates the alert runs a runbook in SCORC from the SCSM console (which restarts IIS service) -> Now as the service is started -> SCOM alert is auto resolved and closed -> Incident in SCSM console is resolved with all the actions that got executed in background captured in incident logs -> Wintel engineer notices that from the past incidents and also by his experience that high RAM usage his root cause for this issue-> He goes to SCSM console raises a change request for increasing RAM on the server-> Goes to SCCM console and checks if the server is compliant with all latest security patches and critical updates -> once the change is approved in SCSM-> he uses SCORC runbooks which is integration with SCVMM to increase the RAM on the server -> weeks later from SCOM performance he pulls up a report and verifies that that IIS service going down has never happened after memory was increased on the server.

Above was just a high level example on how all the system center products work hand in hand. This makes it super easy to manage enterprise level IT infrastructure.

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System Center Service Manager Version / Build #

I have compiled all the build numbers for SCSM, incase you see something is missing or incorrect, please post them in comments.

Service Manager 2016 

Build Number Version
7.5.4108.0 System Center Technical Preview
7.5.4295.0 System Center Technical Preview 2
7.5.4458.0 System Center Technical Preview 3
7.5.7217.0 System Center Technical Preview 4
7.5.7314.0 System Center Technical Preview 5
7.5.7487.0 SCSM 2016 RTM

Service Manager 2012 R2 Self Service Portal

Build Number Version
7.5.3079.507 SCSM 2012 R2 Update Rollup 8
7.5.3079.523 Update 1 for SCSM 2012 R2 Self Service Portal
7.5.3079.548 Update 2 for SCSM 2012 R2 Self Service Portal
7.5.3079.572 Update 3 for SCSM 2012 R2 Self Service Portal

Service Manager 2012 R2

Build Number Version
7.5.3046.276 SCSM 2012 R2 Preview
7.5.3079.0 SCSM 2012 R2 RTM
7.5.3079.61 SCSM 2012 R2 Update Rollup 2
7.5.3079.148 SCSM 2012 R2 Update Rollup 3
7.5.3079.236 SCSM 2012 R2 Update Rollup 4
7.5.3079.315 SCSM 2012 R2 Update Rollup 5
7.5.3079.367 SCSM 2012 R2 Update Rollup 6
7.5.3079.442 SCSM 2012 R2 Update Rollup 7
7.5.3079.504 Fix for SCSM 2012 R2 Update Rollup 7
7.5.3079.507 SCSM 2012 R2 Update Rollup 8 (Self Service Portal only)
7.5.3079.571 SCSM 2012 R2 Update Rollup 9 (withdrawn by MS)
7.5.3079.601 SCSM 2012 R2 Update Rollup 9 v2(withdrawn by MS)
7.5.3079.607 SCSM 2012 R2 Update Rollup 9 v3

Service Manager 2012 SP1

Build Number Version
7.5.2053.0 SCSM 2012 SP1 CTP2
7.5.2205.0 SCSM 2012 SP1 Beta
7.5.2905.0 SCSM 2012 SP1 RTM
7.5.2905.125 SCSM 2012 SP1 Update Rollup 2
7.5.2905.150 SCSM 2012 SP1 Update Rollup 4
7.5.2905.158 SCSM 2012 SP1 Update Rollup 4 Re-released
7.5.2905.179 SCSM 2012 SP1 Update Rollup 6

Service Manager 2012

Build Number Version
7.5.1088.276 SCSM 2012 CTP2
7.5.1354.0 SCSM 2012 Beta
7.5.1464.0 SCSM 2012 RC
7.5.1561.0 SCSM 2012 RTM
7.5.1561.106 SCSM 2012 Update Rollup 2
7.5.2905.150 SCSM 2012 Update Rollup 3
7.5.2905.158 SCSM 2012 SP1 Update Rollup 3 Re-released

Service Manager 2010

Build Number Version
7.0.5813.0 System Center Service Manager 2010 Release Candidate
7.0.5826.0 System Center Service Manager 2010 RTM
7.0.5826.859 Cumulative Update 1 for System Center Service Manager 2010
7.0.5826.881 Cumulative Update 2 for System Center Service Manager 2010
7.0.5826.886 Cumulative Update 3 for System Center Service Manager 2010

Service Manager 2010 SP1

Build Number Version
7.0.6545.0 System Center Service Manager 2010 Service Pack 1 Release Candidate
7.0.6555.0 System Center Service Manager 2010 Service Pack 1
7.0.6555.101 Cumulative Update 1 for System Center Service Manager 2010 Service Pack 1
7.0.6555.110 A hotfix for Cumulative Update 1 for System Center Service Manager 2010 SP1: May 2011
7.0.6555.115 Cumulative Update 2 for System Center Service Manager 2010 Service Pack 1
7.0.6555.116 Hotfix package for System Center Service Manager 2010 Service Pack 1(Requires CU2)
7.0.6555.118 Active Directory Connector does not synchronize new updates after you switch domain controllers (Requires CU2. Not cumulative—does not include 2250444)
7.0.6555.128 Cumulative Update 3 for Microsoft System Center Service Manager 2010 Service Pack 1
7.0.6555.131 Cumulative Update 4 for Microsoft System Center Service Manager 2010 Service Pack 1 (SP1)